Upon delivery of your order, we recommend you to promptly examine your item(s). If your item (s) arrived damaged or with parts missing. We will arrange for a prompt resolution.

Unfortunately fragile items are sometimes damaged in transit. In order to ensure a safe delivery and full satisfaction of your light fixture, we ask that you carefully examine all of your items and their respective parts individually once they arrive so that any damages can be properly reported and resolved. Please note: ALL of our fixtures are checked and tested prior to shipping to you in order to ensure functionality and quality. Evidence of pre-connected wires should be expected and will not qualify for a damage claim.

Fixtures are guaranteed against mechanical and electrical defects for a period of one (1) year from the date of shipping. "Damp Location" rated fixtures can be used in bathrooms with light moisture contact and not recommended for heavy moisture or where it can have direct exposure to water. Bulbs included with our fixtures are not part of this warranty. Our guarantee is limited to the cost of repair or replacement of the defective product, excluding, but not limited to electrician's fees or equipment rental.

All guarantees and warranties shall be null and void if fixtures are altered in any way. Should a fixture be removed and reinstalled, insure that all safety hardware and cables are (re)attached and secure, all fasteners are tightened and that all electrical and mechanical components are in good working order prior to placing back in service.

We have done our best to display as accurately as possible the colors of the products. Due to variations in individual monitor settings, we cannot guarantee the accuracy of color representation on your screen. Factors such as brightness, contrast, color temperature, display calibration as well as the brand of your computer/monitor can all affect how colors appear. As a result, the colors displayed on your device may differ slightly from the actual product colors. 

Fixture cleaning should be done on an "as needed" basis. Fixtures should be turned off or disconnected from the power supply when being cleaned to prevent electrical shock. Use extreme care when cleaning near wires, sockets or other electrical components to insure that they remain dry and free of moisture.

Painted finishes, plated finishes and metal finishes with a clear lacquer topcoat should be cleaned using a soft, non-scratching cloth. The cloth can be dampened in plain water or a mild, non-corrosive, non-abrasive soap and water solution. DO NOT clean fixtures with any cleansers containing bleaches, acids, or abrasives of any kind.

Acrylic and/or resin lenses can be cleaned using a soft, non-scratching cloth which may be dampened in plain water or a mild, non-corrosive, non-abrasive soap and water solution. DO NOT clean lenses with any cleansers containing bleaches, acids or abrasives of any kind. Windex (TM) or other glass cleaning products should not be used except on glass only.

Fabric shades should be gently dusted or cleaned with a soft cloth or upholstery brush or vacuum attachment. The shades are fragile and care needs to be taken not to dent or damage them.

Professional installation/consultation is recommended. Additional ceiling support/bracing may be needed for your fixture. We recommend you provide and review the instructions with your professional installer 

so you the Buyer are informed on the installation process. Installation instructions are provided in the box with each fixture. To ensure a smooth installation process, please be sure to fully inspect your fixture prior to your electricians installation date to be sure that all parts are present. Please also check the height of your ceiling and the overall height of the fixture. Most of our fixtures overall height can be adjusted by purchasing additional stem lenghts (or chain) that easily connect together or customized stems can be made for other fixtures for an additonal fee (contact us for more information). Any questions about the installation of your fixture, we recommend you contact us before making your purchase.